When Operational Readiness Has No Narrative

One of the most persistent and costly challenges in information management handovers isn’t a missing spreadsheet or an incomplete PDF — it’s the inability to assess readiness and tell the story of that readiness clearly and confidently. In complex projects, stakeholders often don’t know what “good” really looks like at each stage. They struggle to communicate when things are not going according to plan and even more importantly, what that divergence means for risks, costs, and outcomes.

This communication gap — not technology or tools — is where the greatest opportunity for improvement exists. Knowing when information should be shared, who needs to receive it, and how it should be communicated are all part of a strategic communication framework that turns handover from a reactive scramble into a proactive transition. When done well, this isn’t just a nice-to-have; it’s a significant cost-saver option.

- An Awe Maze Partner’s Experience